Of course we haven't heard such a sentence yet. But we did get one or two friendly reminders from you that we forgot to include the assembly instructions in the package.
You have to be very strong now: We deliberately did not include any instructions on paper.
Not to annoy you, of course! We will explain how and why we came to this decision.
You know ´em - the assembly, installation or operating instructions that seem to go on for hundreds of pages when buying a new piece of furniture or electrical appliance? Basically, we think assembly instructions are great. They help immensely, especially when - after disassembly - you have to get that thing back together again.
But have you ever experienced this? Boxes or folders full of instructions of appliances and inventory of your household. But the only assembly instruction missing is exactly the one you need right now.
With us, this wont happen to you. Our assembly instructions are only available online. And they will also be available to you in the future - at any time and without the hectic search. Apart from that, you normally only install or assemble your Kildwick dry separation toilet or accessories once.
We don't think it's very resource-efficient to have a multi-page assembly or installation manual printed on paper. First of all, the production of paper requires wood, water and a lot of energy. Of course, it would be "easier" and "more convenient" if assembly instructions were included - we can't deny that. But: don't most of us have a smartphone, a tablet or a laptop now? You can put the instructions right next to you. And most of our constructions are kept very simple anyway, so that you only have to take a look at them from time to time if you get stuck for a moment.
If you know from the start that you want to build your new composting toilet in a lost place without internet connection, you can print out the assembly instructions at home or save them digitally.
Where can I find the assembly instructions?
You will find a sticker or a printed QR code on our kits and on your document envelope. If you scan this with your phone, you will be directed to our support page where you can find all assembly and installation documents. (Depending on the manufacturer of your phone, you may need to download a QR scanner. However, on many smartphones this is already pre-installed).
If you don't use a smartphone, that's no problem either. In this case, go directly to kildwick.com and find your assembly instructions there under Support.
We hope you enjoy the paper-free and resource-saving installation of your new dry separation toilet.
Do you still have questions? Then send us an e-mail at firstname.lastname@example.org or give us a call.