My purchase
Order
- Promotions
- Order confirmation / Shipping notification
- How to order at Kildwick
- Ordering steps in the online store – Here's how it works!
- Finance, installment purchase or purchase on account
- Is there a student discount / education discount?
- Vouchers
- I can't find an item
- Can I also order as a company?
- Can I add a voucher code/discount code later?
- Multiple voucher/discount codes
- My voucher doesn't work
- Credit card payment problems
- Discount codes do not work for all products
- Missed the discount price?
- Availability of products
- When will I get my invoice?
- How do I get to my shopping cart?
- Payment confirmation
- Payment options
Delivery
- The contents of my package are damaged although the box is undamaged
- The box is damaged – the contents too?
- The status of my order with DHL or Parcel One does not change
- Is there a VAT exemption for intra-community deliveries (EU)?
- I have a notification in my mailbox – why didn't the delivery agent ring the bell?
- I have received an order confirmation, but no payment confirmation
- I have received a shipping confirmation, but there is no status yet
- I have not received an order confirmation – what is the problem?
- I would like to have delivery to an address other than my billing address (before completing the order)
- I would like to change my delivery address after sending my order
- Can I pick up my order?
- My package status is set to "delivered", but I have not received a package or a notification in my mailbox
- My delivery is incomplete
- What delivery costs should I expect for my order?
- Possible delay in delivery
- When will my order be delivered?
- Why have I not received a shipping confirmation even though I received an order confirmation?
- Why does the stated product price change if I change my shipping address from Germany to an EU country?
- What emails will you receive from us after your order?
- What import duties may apply when I order from Kildwick?
- Which shipping companies do we use at Kildwick?
- How do I get the German VAT back for deliveries to Switzerland?