My voucher doesn't work
If your voucher is no longer working, it may be because the voucher has certain conditions attached to it that are not met when you place your order or that are no longer current. These conditions can be:
- minimum order value
- validity period
- an exclusion of certain products or product groups
The corresponding exclusion criteria are noted in the voucher conditions. Thus, already reduced products, B-goods or novelties are usually excluded from the redemption of vouchers or discount coupons.
Please note that it is also not possible to combine different promotional discounts and vouchers.