Guarantee and warranty
To offer you the perfect Kildwick product, we have put a lot of know-how, passion and energy into the design and manufacturing processes of our products. We are therefore convinced of the quality of our articles. Nevertheless - we are human too - of course it can happen from time to time that a product is delivered that does not meet our high standards and slipped through our quality control.
You have the right of a two year product warranty. Please contact us by email at shop@kildwick.com – our support team will discuss the details with you and find a solution.
Warranty and guarantee are excluded in the following cases:
- Use of incorrect cleaning products for the urine diverters (e.g. sharp and corrosive cleaners or scouring milk)
- Wood damage due to lack of wood protection
- Fracture damage and cracks due to installation under tension